aI
abeda I
1 reviews | Active since May 2014
01 May 2019, 13:28
Poor support for non card holders
Shopping at Truworths is a wonderful experience but they do not help no truworths cards members. If you are not a member you cannot request for a garment to be brought to your store from another store. This is for card members only. Which i feel is unfair and seems like the company wants to help card members only
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Replies (2)
Truworths's replyOfficial
02 May 2019, 11:39 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply02 May 2019, 11:39
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
03 May 2019, 15:51 We appreciate your feedback and are pleased to, have been able to advise you of our online shopping facility which is available to both account and non-account holders. Customers are able to register online and create an online profile to make purchases. Furthermore, customers may place orders online to be delivered to their nearest store or preferred address. We can confirm that one of our consultants has taken you through the process step by step and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 087- *** or via email *** Happy Online Shopping, Truworths Online Team
Truworths's reply03 May 2019, 15:51
Official
We appreciate your feedback and are pleased to, have been able to advise you of our online shopping facility which is available to both account and non-account holders. Customers are able to register online and create an online profile to make purchases. Furthermore, customers may place orders online to be delivered to their nearest store or preferred address. We can confirm that one of our consultants has taken you through the process step by step and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 087- *** or via email *** Happy Online Shopping, Truworths Online Team