1 reviews | Active since Jul 2016
poor services
<p>i bought a hall mark watch at truworth february 2016 and the watch was still having the warranty. then after 1 months strip inside the watch was loose. i return watch to the shop hoping that the would resolve the problem as soon as possible.Manufacture decided to send the me the wrong watch of the other brand to replace my watch without contacting me and so i did not accept the watch since i did not like it and they did not give any reason why the original watch could not be fixed. i have been doing the follow up by going the store since may 2016 every week till now. my watch is still with them and no communication whatsoever . I am not happy with their service </p>
We thank you for bringing this matter to our attention.
We acknowledge your frustration and sincerely apologize for your experience.
We escalated this matter to the relevant management of the store referred to in your post. We were informed that whilst the replacement watch was returned to Hall Mark on 18 July 2016, it was only received by them from the post office on 01 August. This being said, stores are required to follow up with suppliers and customers on a weekly basis on the statuses of their queries. This matter was brought to the attention of the Area Manager of the store to address.
We believe that you were contacted by the Store Manager who has apologized for your experience and informed you that an exchange has been authorized for you. As you have indicated that you would like a replacement of the same watch the store is in the process of sourcing one for you and are committed to remain in contact with you in this regard.
We sincerely apologize to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Yours in service,
Truworths Online Team
Best regards,
We thank you for bringing this matter to our attention.
We acknowledge your frustration and sincerely apologize for your experience.
We escalated this matter to the relevant management of the store referred to in your post. We were informed that whilst the replacement watch was returned to Hall Mark on 18 July 2016, it was only received by them from the post office on 01 August. This being said, stores are required to follow up with suppliers and customers on a weekly basis on the statuses of their queries. This matter was brought to the attention of the Area Manager of the store to address.
We believe that you were contacted by the Store Manager who has apologized for your experience and informed you that an exchange has been authorized for you. As you have indicated that you would like a replacement of the same watch the store is in the process of sourcing one for you and are committed to remain in contact with you in this regard.
We sincerely apologize to you for any inconvenience and frustration caused as a result of this matter and trust that your concerns has been acceptably attended to.
Yours in service,
Truworths Online Team
Best regards,