Poor service, unskilled Managment

As i was returning an item at Truworths branch 278, The operator *** was helping me with my return... I told him I'm also collecting an online order he said I'll help you with the return first, when we were done he called another customer "olandelayo" while i was still standing on his counter... I then asked what about my online item he pointed at some lady that was busy with someone to help me, i stood there for a long time some lady wasy bisy up and down taking putaways to the sales floor while the Queue was flocking with no socoal distance, the so called Manager is so relaxed with all the mess in the store, she didn't care to even apologise to customers that were waiting on the queue for the wait... I stood there until i asked for the manager so i could complain only to find she's the lady that they said is getting my parcell but has been standing by the cash desk forever. She then asked someone to get my parcel after a very long wait. As i went out of the store no consultants on the depertaments you just figure out or help yourself out no one to assist or to ask from. Thos was the worst experience ***(the unskilled Manager that took hours to get my parcel)