1 reviews | Active since Jul 2017
Poor service rendered
<p>I sent my phone in at the store on 20th April for repairs, three weeks after it was not sent to MTN yet they had promised to do so. This phone is still under warranty and they keep promising to attend to my complaint. At first they said they will replace it, aftewards they said they are out of stock. It has been three months now and they say they are waiting for a quote from MTN for them to pass/ give me a credit. Now it is the fourth month and I am told to wait even further. </p>
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your complaint we referred the matter to the relevant department to investigate and attend to. We have been advised that unfortunately MTN has declined a credit for the handset, however has replaced the handset for you as your handset was still under warrantee. We verify that the relevant Store Manager has been in contact with you regarding this matter and we therefore encourage you to return to the store at your earliest convenience to collect your handset. We sincerely apologise for the delay in response and outcome to your query.
We further regret that you are not pleased with the outcome to your query, however trust that this response has adequately addressed your concerns. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind Regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Upon receipt of your complaint we referred the matter to the relevant department to investigate and attend to. We have been advised that unfortunately MTN has declined a credit for the handset, however has replaced the handset for you as your handset was still under warrantee. We verify that the relevant Store Manager has been in contact with you regarding this matter and we therefore encourage you to return to the store at your earliest convenience to collect your handset. We sincerely apologise for the delay in response and outcome to your query.
We further regret that you are not pleased with the outcome to your query, however trust that this response has adequately addressed your concerns. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind Regards,
Truworths Online Team