Poor Service relating ********** activities on members accounts

As value member of truworths the was a ********** activity in my account on February that i discovered through my statement provided them the required documents for them to be investigated and feedback to be provided that was in February never got any feedback also my account was blocked never got advised when it was working now your threatening with collection company MBD everyday with out providing me feedback in which on its own its a violation of my consumer rights under the consumer protection Act and am well aware that am obligated to pay my financial obligations but am also have the right to be given feedback with resolution as the ***** happen in your stores under your watchful eye and i have never lost any of my values,

And i was assisted by your ***** Analyst Mrs Chantel Hendricks (Damons) she request 6 specimen signatures of my old surname that was only in the 3rd of may she never came back to me again as i have send emails requesting feedback with no success and the reference number is ***.