Poor service from truworths and management Zaine Ebrahim

Made a deposit in error to truworths on Saturday morning.

Contacted customer service whom advised i should submit a refund request on Monday Morning ,as soon as funds reflect a refund will be made back into my account.

Submitted the refund request on monday morning,no acknowlegement of receipt .

Contacted the customer service department ,after holding for 20 min got through to a consultant by the name of ****hka ,who was not adequately trained to assist me.She placed me on hold more then twice to ask the manager what to tell me.

Eventually the manager by the name of Zaine Ebrahim gave his email for me to submit the proof of payment and refund request.

I sent everything and received a response with a list of documents i had to submit.

After succesfully doing so was told i need to wait 14 days for feedback in order for me to receive my R15 000.

Asked Zaine for his manager’s email ,but he decided to ignore the request .

As a ‘manager’ this is some very ****ty treatment to give to a customer