rM
reneal M
1 reviews | Active since Aug 2015
18 Aug 2015, 12:12
poor service from truworths
i get an sms telling that my account is in arrears and i am now at collections department and i pay my account R120 every month and when i call the customer service they tell me that i am at collections department and the funny thing is that i don't even buy in this account and my credit limit is less than R1500.This is really unfair because its my money that i am popping out every month to pay yet im told that i am at collections.
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Truworths's replyOfficial
25 Aug 2015, 09:30Hello nocawe123,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and established that your account fell in arrears due to a late payment for the installment that was due by 05 August 2015.
We confirm that your installment had indeed previously been R120.00 as indicated in your post, however subsequent to the activation of a policy with Trulife, your premium was added as such your installment amount increased.
We can confirm that this information is indicated on the monthly statements sent to you.
We trust that we were able to clarify your concerns, and look forward to your account being brought up to date with payment.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and established that your account fell in arrears due to a late payment for the installment that was due by 05 August 2015.
We confirm that your installment had indeed previously been R120.00 as indicated in your post, however subsequent to the activation of a policy with Trulife, your premium was added as such your installment amount increased.
We can confirm that this information is indicated on the monthly statements sent to you.
We trust that we were able to clarify your concerns, and look forward to your account being brought up to date with payment.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply25 Aug 2015, 09:30
Official
Hello nocawe123,
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and established that your account fell in arrears due to a late payment for the installment that was due by 05 August 2015.
We confirm that your installment had indeed previously been R120.00 as indicated in your post, however subsequent to the activation of a policy with Trulife, your premium was added as such your installment amount increased.
We can confirm that this information is indicated on the monthly statements sent to you.
We trust that we were able to clarify your concerns, and look forward to your account being brought up to date with payment.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
We have reviewed your account and established that your account fell in arrears due to a late payment for the installment that was due by 05 August 2015.
We confirm that your installment had indeed previously been R120.00 as indicated in your post, however subsequent to the activation of a policy with Trulife, your premium was added as such your installment amount increased.
We can confirm that this information is indicated on the monthly statements sent to you.
We trust that we were able to clarify your concerns, and look forward to your account being brought up to date with payment.
Should you have any further concerns, please contact us on *** or via email on ***.
Kind regards,
Lynn