AR
Andrew R
1 reviews | Active since Jan 2016
26 Jan 2016, 09:24
Poor service from my Truworths Cellphone Insurance
I lodged a claim for my cellphone. They failed to contact me and when I called them back a week later, they came to pick my phone up. Its been two weeks and I have not heard a word from them.
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Replies (1)
Truworths's replyOfficial
28 Jan 2016, 13:05Hello Rixinene,
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns and were informed that that they will investigate this matter and provide you with feedback.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved.
You are more than welcome to also contact Finrite on ***should you have any further enquiries.
Kind regards,
Lynn
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns and were informed that that they will investigate this matter and provide you with feedback.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved.
You are more than welcome to also contact Finrite on ***should you have any further enquiries.
Kind regards,
Lynn
Truworths's reply28 Jan 2016, 13:05
Official
Hello Rixinene,
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns and were informed that that they will investigate this matter and provide you with feedback.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved.
You are more than welcome to also contact Finrite on ***should you have any further enquiries.
Kind regards,
Lynn
Truworths' cellphone insurance cover is underwritten by Hollard Insurance Company Limited and administered by Finrite Insurance Administrators.
We have therefore liaised directly with Finrite regarding your concerns and were informed that that they will investigate this matter and provide you with feedback.
We wish to convey our sincerest apologies on behalf of Finrite for the service you have received and trust that this matter will be successfully resolved.
You are more than welcome to also contact Finrite on ***should you have any further enquiries.
Kind regards,
Lynn