Poor Service

I would like to lay a formal complaint on the misinformation I received from Truworths. I went to your store the other day to report my card ****** and advised the consultant assisting me that my ID and license were ****** as well of which resulted in me being referred to your call center and an agent assisted in putting a temporary lock on my account. I obtained a temporary ID in order to get a new card and remove the temporary lock however I was told in-store that they will not be able to assist me with a temporary ID. The issue I have with the feedback I received is that I was not informed by anyone that a temporary ID would not be accepted and would like to get a new card and the temporary block removed from my account.