CW
Chantel W
1 reviews | Active since Sept 2015
30 Sept 2015, 14:09
POOR SERVICE DELIVERY
I ordered shoes online on the 13th of September 2015. The Monday 14th of September 2015 Morning someone phone to tell me that they found stock in Springs and will deliver within 3 to 5 working days.<br> <br> I have sent emails without response. I have phoned twice, they only said it was not delivered as yet. I even went to a branch to check, no notes on system.<br> <br> This is now 2 weeks and 3 days, and still no answer. 12 working days.<br> <br> I ordered the shoes for a wedding. This is very poor service delivery.
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Truworths's replyOfficial
06 Oct 2015, 14:56Hello williams1983,
Thank you for your post.
We wish to apologize for the delay in our response to your query.
We have investigated your concerns raised in your post and established that your order was not processed by the store where the items were found. This inevitably caused the delay in the delivery of your parcel.
We can assure you that this is not the type of service we strive to offer our customers and will be brought to the attention of the relevant management of both our store and Fashion Delivery department. This is to ensure that this remains an isolated incident.
We are pleased to confirm that your order will be delivered to you today and the delivery fee will be waivered from your account.
We wish to once again apologize for the manner in which your request was handled.
Yours sincerely,
Lynn
Thank you for your post.
We wish to apologize for the delay in our response to your query.
We have investigated your concerns raised in your post and established that your order was not processed by the store where the items were found. This inevitably caused the delay in the delivery of your parcel.
We can assure you that this is not the type of service we strive to offer our customers and will be brought to the attention of the relevant management of both our store and Fashion Delivery department. This is to ensure that this remains an isolated incident.
We are pleased to confirm that your order will be delivered to you today and the delivery fee will be waivered from your account.
We wish to once again apologize for the manner in which your request was handled.
Yours sincerely,
Lynn
Truworths's reply06 Oct 2015, 14:56
Official
Hello williams1983,
Thank you for your post.
We wish to apologize for the delay in our response to your query.
We have investigated your concerns raised in your post and established that your order was not processed by the store where the items were found. This inevitably caused the delay in the delivery of your parcel.
We can assure you that this is not the type of service we strive to offer our customers and will be brought to the attention of the relevant management of both our store and Fashion Delivery department. This is to ensure that this remains an isolated incident.
We are pleased to confirm that your order will be delivered to you today and the delivery fee will be waivered from your account.
We wish to once again apologize for the manner in which your request was handled.
Yours sincerely,
Lynn
Thank you for your post.
We wish to apologize for the delay in our response to your query.
We have investigated your concerns raised in your post and established that your order was not processed by the store where the items were found. This inevitably caused the delay in the delivery of your parcel.
We can assure you that this is not the type of service we strive to offer our customers and will be brought to the attention of the relevant management of both our store and Fashion Delivery department. This is to ensure that this remains an isolated incident.
We are pleased to confirm that your order will be delivered to you today and the delivery fee will be waivered from your account.
We wish to once again apologize for the manner in which your request was handled.
Yours sincerely,
Lynn