1 reviews | Active since Jul 2010
POOR SERVICE DELIVERY
On the 15/09/2015 I called through to Head Office to request an item. I spoke to Taryn who advised the item will be delivered within 3-4 work days at a fee. To date i have not received the item. I then called and spoke to Moosa and advised him that I need the item by today who advised my query will be handed over to Waseela from fashion delivery who would then call me with feedback. I received two missed calls with no voice message and no further call therafter. I then called again and was told by Dylan that my item will be delivered by the 23/09/2015 which is of no use to me as I needed this item today!This is the fifth time that this has happened to me and nobody bothers to follow up!I am utterly disgusted with the poor service and incompetence on your part.Do not offer a service to your customers if you unable to deliver! Abolutely poor customer service for the prices I pay!
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due to an error on the part of our collection store. We have therefore brought this matter to the attention of manager of the relevant store as to ensure that this does not occur in future.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 23 September 2015 and we kindly request that you collect your order at your earliest convenience. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Yours sincerely,
Lynn
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due to an error on the part of our collection store. We have therefore brought this matter to the attention of manager of the relevant store as to ensure that this does not occur in future.
Having said this, we are pleased to confirm that your parcel was delivered to the delivery store of your choice on 23 September 2015 and we kindly request that you collect your order at your earliest convenience. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Yours sincerely,
Lynn