1 reviews | Active since Jul 2018
Poor service delivery
The level of unprofessionalism that is both at ground level and head office level is very alarming and i very much fear for the poor citizens who are engaging in business with you guys on a daily bases. I reported a ********** case that took place in my name and none of your ***** department has even called to confirm that my docs have been received and how far you are with the case. First of all i do not have any business relationship with you guys and i have never opened any card with you but my information was recklessely handled buy your compay.
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via the post and a full ITC clearance was done. We will however also forward the letter to the email address mentioned in your post.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. We are however pleased to confirm that the investigation of this account has been concluded and successfully resolved. A clearance letter was sent to you via the post and a full ITC clearance was done. We will however also forward the letter to the email address mentioned in your post.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team