1 reviews | Active since Jun 2018
Poor Service delivery
I have had a Truworths account for approximately 10 years. My acc no: ********** ********** - I have never ever missed an instalment and never been harassed in all these years until this month. on the 26/04/2018 i made the payment of R300.00 ,and again on the 05/05/2018 i made payment again of R1300.00 ,this month i didnt make any payment i thought that 1300 will cover this month but still when it comes to truworth its not enough , they still want me to make another payment,why dont they take that R130 that im sappose to pay monthly installments and cover for June.They are harassing me of R130.00 and put my account on areas all im asking from you truworth can you please refund my money and i will pay your R130 for your monthly installment.please update your system and stop harassing loyalty customers....im really gatvol with you guys
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance via Electronic Funds Transfer (EFT), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we allocated your payment made on 05 May 2018 as a pre-payment and removed the arrears amount that reflected on your account. Further to this, we confirm that the outcome to your query has been communicated to you.
We trust that we were able to satisfactorily attend to your query, and apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that when an account holder pays his/her account in advance via Electronic Funds Transfer (EFT), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we allocated your payment made on 05 May 2018 as a pre-payment and removed the arrears amount that reflected on your account. Further to this, we confirm that the outcome to your query has been communicated to you.
We trust that we were able to satisfactorily attend to your query, and apologize for any inconvenience or frustration caused.
Kind regards,
Truworths Online Team