Poor service

I visited the store on Saturday at Randfontein village square to return some items. I was told that the manager is not available and will only be back on Wednesday or Thursday because she needs to authorise the return as the 21 days has lapsed. My concern is that I couldn't go to the store within 21 days due to my working condition and distance, now I'm expected to go back to the store. I'm failing to understand how such a big Store like truworths would not have a second incharge and customers are expected to return when a person with authority is available. Then why not close the store because it is unfair for customers to be sent from pillar to post meanwhile truworths was happy to take my money.

I will definitely close my account, truworths is not a government department.