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KM
Katlego M

1 reviews | Active since Oct 2019

17 Nov 2021, 14:44

Poor service by Senior manager and assistance with ignorance.

Menlyn Mall Truworths. Finally i wanna complaint about the Senior Manager of Menlyn Truworths Mrs Emw Maeko if that's a real name also, its where I made the settlement payment by on the 16/11/2021, while still explaining my story to her she left me hanging there and advised her colleagues that she wants to knock off a lady by the name of Mbali I presume she is an assistant manager of clerk to her who took my details and promised me to call in the morning she never did also so it seems as it is the norm with the manager and her assistants to take someone as an imbecile in front of the stuff that they have to lead with example kindly discipline them accordingly as the festive season is on us your loyal clients will be affected by the attitude of so called leaders in you wonderful company

Lastly, kindly refund me my difference as I paid R1300.00 with your settlement offer was R 1243.07 kindly refund me the balance of R56.93 as I don't have an account with you anymore.

Kindly note called the truworths Head office in cape town I presume, I was transferred to a wonderful lady by the name of Mrs Fouzia Waggies she did the security verification with me check the system for my payment and advised me that is reflecting and she requested my email address to send it, while still taking to her an email popped up with my settlement letter, The lady is a true customer service superstar and customer service champion with five minutes i already had my settlement letter email that i need to wait 21 as advised by the first consultant, note she did not undermine my intelligence, and I'm very grateful to have come across a wonderful individual who cares about the clients, thank you for the swiftly response.

Furthermore she assisted with avenue to utilize to lay complaint against the poor service and ignorance.

ID number; ***

*** or katlego.osnorne@gmail,com

0
Replies (8)
KM
Katlego M's update22 Nov 2021, 11:29
Reviewer Update
Kindly note the Branch manage called and advised regarding my refund and he will return to that was on Thursday even today no feedback concerning the outcome of my complaint and what's owed to me as even the branch manager advised i paid more to settle the account and refund will ne initiated but still waiting.
KM
Katlego M's update14 Dec 2021, 11:13
Reviewer Update
Kindly note the Branch manage called and advised regarding my refund and he will return to that was on Thursday even today no feedback concerning the outcome of my complaint and what's owed to me as even the branch manager advised i paid more to settle the account and refund will ne initiated but still waiting.
KM
Katlego M's update14 Dec 2021, 11:15
Reviewer Update
still no feedback regarding my refund for the settled account paid in Menlyn Mall.
KM
Katlego M's update15 Feb 2022, 13:11
Reviewer Update
Still no feedback regarding my refund for the settled account paid in Menlyn Mall.
KM
Katlego M's update16 Feb 2022, 10:28
Reviewer Update
Kindly pay me back my refund as I paid more to settle my account at Menlyn Truworths to settle my account that was in November as the store manager even called me to advise that the see that i over paid and a refund will be set up for the extra payment that was paid through ever since that no one seems to care.
KM
Katlego M's update31 May 2022, 16:26
Reviewer Update
Kindly pay me back my refund as I paid more to settle my account at Menlyn Truworths to settle my account that was in November as the store manager even called me to advise that the see that i over paid and a refund will be set up for the extra payment that was paid through ever since that no one seems to care.
KM
Katlego M's update29 Jul 2022, 14:32
Reviewer Update
Kindly pay me back my refund as I paid more to settle my account at Menlyn Truworths to settle my account that was in November as the store manager even called me to advise that the see that i over paid and a refund will be set up for the extra payment that was paid through ever since that no one seems to care.
KM
Katlego M's update20 Sept 2022, 08:45
Reviewer Update
Kindly pay me back my refund as I paid more to settle my account at Menlyn Truworths to settle my account that was in November as the store manager even called me to advise that the see that i over paid and a refund will be set up for the extra payment that was paid through ever since that no one seems to care.