Poor service

account number *** Hi i am Tinyiko Tambene an account holder and i wanted to purchase a cellphone at your Keywest branch on saturday. I arrived at the store at around 16:45 and the store was still open and everybody was still doing purchases and the gentleman who was standing by the phones told me he cannot assist me as the cellphones were closed already and it takes 20 minutes to make the cellphone purchase and apparently the person who sells phones had already left for the day. Now as a person who has purchased a phone before from the Westgate branch i haven't ever taken 20 min to buy a phone unless there is some system delay possibly or the queue is long. The ,man was rude and didn't want to help clearly because the shop was still open and people were still shopping and i was there before closing time which is 5pm. Now as far as i know if i'm still inside the shop i have every right to be assisted because i went straight to the cradlestone branch the lady assisted me in less then 15 minutes and it only took a little longer because she was trying to switch on the phone and get the number but the Mtn network was bad inside the store. Your employee was downright unnecessarily rude and not compassionate at all. I work in a customer oriented industry and i cannot leave even if my shift is over until i am done helping my customer. I was from work and needed a phone urgently as mine was ****** the previous day and i use it for work and i had to drive home to get my ID coming from Pretoria and drive back to Keywest only to be completely dismissed by your employee and now waste more petrol to drive back to Cradlestone to get the phone. This is completely unacceptable when an effort to assist should've been made. And the lady at cradlestone told me that i can be assisted as long as i'm in the shop on time and there is no closing time to purchase a phone. I have purchased phones from you before so i know this. Please fix your employees attitudes.