Hellopeter
Share Your Experience
TM
Tumi M

1 reviews | Active since May 2016

09 May 2016, 03:32

Poor service and very disappointed

<p>Yesterday my wife and I went to truworths the glen to exchange both her jacket and our sons jacket for bigger sizes. My wife did not have a size. So she asked the lady who was helping us to look in other stores if she can get a size. The Lady suggested fashion buy which we had no clue what it was. She told us its when they look for a size then deliver it to preferred store. We agreed to a fashion buy idea. But all of a sudden we were told we won't be able to do a fashion buy or get jacket back cause my account is in arrears. We told her its not in arrears. &nbsp;But then she changed and said the account went over the limit when my wife made a purchase. Still we told her it was not over the limit and how does one go over the limit using someone's account ? The supervisor was just standing there like a robot staring at us like we crazy when we demanded answers. She took a receipt gave it one look and said we don't have credit to make that so called fashion buy and she walked away. We came in the store to make an exchange and walked out without my wife's jacket? How does this happen? My wife loved that jacket and was willing to go exchange it anywhere . with this kind of treatment, better to pay this truworths and close this account. Cause really just a waste of time . a ruined mothers day for my wife.</p>

0
Replies (2)
Truworths
Truworths's reply16 May 2016, 12:58
Official
Thank you for your post and allowing us the opportunity to respond. Following our email correspondence we have reviewed your account and can verify that you were indeed provided with a temporary limit increase on your purchase made 02 May 2016. Truworths may in its discretion temporarily increase a customer’s credit limit in response to a request from the customer to make a purchase over-and-above their credit available at the time. Truworths will authorize the sale provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer when he/she signs the docket authorizing the purchase. When merchandise is returned to our stores and it complies with the conditions of our returns policy, it is processed in the original method of tender and a new transaction is processed for the replacement garment. On the date of your return the temporary credit facility was no longer available and therefore the purchase of the replacement garment could not be authorized. We acknowledge your frustration in this regard and sincerely apologize for any inconvenience caused as a result of this matter. We however trust that we were able to clarify your concerns in this regard. Kind regards, Truworths Online Team
TM
Tumi M's update17 May 2016, 14:15
Reviewer Update
Truworths may in its discretion temporarily increase a customer’s credit limit in response to a request from the customer to make a purchase over-and-above their credit available at the time. I never requested for any temporarily increase nor was told about it when i purchased on the 2nd may 2016. How the Glen Staff dealt with this matter was appalling . And i can assure you, i do not like surprises, such things should be explained to customers before they can make any purchase so they know what they getting themselves into. and they should tell customers the rules of returns. I going to to pay this account in full and close it. im not happy with truworths, how they treat their clients.