TT
Treasure T
1 reviews | Active since Mar 2016
04 Mar 2016, 17:53
Poor Service and Rude to Customers
Last year august i reported my card ****** due to *******, a week later i had to reactivate my account and i was issued a card no 2 by post which i took to truworths mabopane for activation, The lady there did not activate it for me but rathered ordered another card for me which i do not understand why because i received card no 2.<br> <br> a month later i went to truwoths in pretoria cbd to pay for my account, after making payment my card/account was blocked by one of the cashiers for no valid reason and she said i cant use my card anymore and i should wait for card no 3. I have been waiting since last year august and now it is march 2016.
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Truworths's replyOfficial
08 Mar 2016, 12:42Hello Tshabalalatm,
Thank you for your post.
We were concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can confirm according to our records that a new charge card was issued to you when you asked the store consultant to activate the charge card that you had in your possession at the time. When a new card is issued, the last valid charge card is systematically blocked and therefore you were not allowed to use it.
We can further verify that this matter has been successfully resolved. Your feedback and support is important to us and we hope to see you in our stores again soon!
Sincerely yours,
Lynn
Thank you for your post.
We were concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can confirm according to our records that a new charge card was issued to you when you asked the store consultant to activate the charge card that you had in your possession at the time. When a new card is issued, the last valid charge card is systematically blocked and therefore you were not allowed to use it.
We can further verify that this matter has been successfully resolved. Your feedback and support is important to us and we hope to see you in our stores again soon!
Sincerely yours,
Lynn
Truworths's reply08 Mar 2016, 12:42
Official
Hello Tshabalalatm,
Thank you for your post.
We were concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can confirm according to our records that a new charge card was issued to you when you asked the store consultant to activate the charge card that you had in your possession at the time. When a new card is issued, the last valid charge card is systematically blocked and therefore you were not allowed to use it.
We can further verify that this matter has been successfully resolved. Your feedback and support is important to us and we hope to see you in our stores again soon!
Sincerely yours,
Lynn
Thank you for your post.
We were concerned to read of your experience and sincerely apologize for the manner in which you were assisted.
We can confirm according to our records that a new charge card was issued to you when you asked the store consultant to activate the charge card that you had in your possession at the time. When a new card is issued, the last valid charge card is systematically blocked and therefore you were not allowed to use it.
We can further verify that this matter has been successfully resolved. Your feedback and support is important to us and we hope to see you in our stores again soon!
Sincerely yours,
Lynn