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Shanica P
1 reviews | Active since Aug 2022
31 Aug 2022, 20:38
Poor service and lack of basic work process
I am perplexed by the service I received this afternoon at Truworths Paarl Mall! I returned a pair of takkies which I purchased for my daughter on the 8th of July if my memory serves me right, just for the lady to tell me that the Regional Manager will decide if they will refund me and the turn around time is 2weeks. This for me is mind boggling as nowhere on the back of the receipt does it state I have to wait 2weeks for an outcome and this seems as though you are insulting my intelligence here. Can I please ask for feedback as soon as possible as this in not inline with CPA. The service at Truworths Paarl Mall is horrible and not up to standard which I think needs to be looked into. Different rules for different day.
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Shanica P's updateReviewer Update
02 Sept 2022, 11:53Please tell me where on your reciepts or T&C is this noted and this is the first time i here of quality assessment and my previous items which had quality problems was returned without any questions asked. This is why i am saying you have different rules for different days at the Paarl Mall branch. What i am trying to understand is you are one of the biggest retailers however the rules differ from branch to branch. Sorry is not going to resolve the lack of principle at your stores. Can i have feedback before 6th Sept 2022 as i considering closing my account.
SP
Shanica P's update02 Sept 2022, 11:53
Reviewer Update
Please tell me where on your reciepts or T&C is this noted and this is the first time i here of quality assessment and my previous items which had quality problems was returned without any questions asked. This is why i am saying you have different rules for different days at the Paarl Mall branch. What i am trying to understand is you are one of the biggest retailers however the rules differ from branch to branch. Sorry is not going to resolve the lack of principle at your stores. Can i have feedback before 6th Sept 2022 as i considering closing my account.
SP
Shanica P's updateReviewer Update
02 Sept 2022, 16:47QA after the merchandise was placed on the floor, sold and worn for approximately 20 days of the 56days it was in my possession to receive feedback like i did today... a curiosity call for what to advise that the turn around time might be expedited? Guys you are killing me here really... if i wanted to i could've bought clothes at any other retailer but i prefer to buy naartjie and earth child due to its quality... i never ever returned anything as the quality is top noch but this is a no for me. Also the Regional Manager should get another title such as QA manager as he/she is the decision maker when it come to things like this does the Regional Manager not have more important tasks at hand than to advise when things should go to the QA department, why do u have a managers in the stores or are they measured on the amount of returns hence consultating the Regional Manager?... due to other consumers who damage merchandise and bring it back for a refund i have to bear the brunt for a legitimate defect. I find this ********* and no integrity was displayed here!
SP
Shanica P's update02 Sept 2022, 16:47
Reviewer Update
QA after the merchandise was placed on the floor, sold and worn for approximately 20 days of the 56days it was in my possession to receive feedback like i did today... a curiosity call for what to advise that the turn around time might be expedited? Guys you are killing me here really... if i wanted to i could've bought clothes at any other retailer but i prefer to buy naartjie and earth child due to its quality... i never ever returned anything as the quality is top noch but this is a no for me. Also the Regional Manager should get another title such as QA manager as he/she is the decision maker when it come to things like this does the Regional Manager not have more important tasks at hand than to advise when things should go to the QA department, why do u have a managers in the stores or are they measured on the amount of returns hence consultating the Regional Manager?... due to other consumers who damage merchandise and bring it back for a refund i have to bear the brunt for a legitimate defect. I find this ********* and no integrity was displayed here!