Poor service and ignorrance

I paid my account via eft on the 31st Jan and R710 was deducted from my account. On the 17th Feb i recieved an sms from the bank saying the payment of the 31st Jan was not processed and it will be processed later no action is needed from me. On the 23rd Feb i got an sms from the bank notifying me that the payment of the 31st Jan is processed and R710 has been deducted on my account. On the 24th Feb again truworths deducted R710 of which i called the bank and the bank told me i have paid twice and if i want to reverse i will be charged R200 i told them it is fine i do not want it reversed beacause i have to pay truworths on 28th Feb so they will use that money to make the payment. Since the 26th Feb i have been calling truworths notifying them of what happened i even sent them the proof of statement from the bank but they have not assisted all i am recieving from truworths is sms's saying my account has not been paid and is now in arrears. From truworths i also communicated with Kenneth Gobodo i even have emails with our communication.