POOR SERVICE AND BAD QUALITY

I bought a burgundy dress aswell as a pair of pajamas, as normal I rinsed them as described on the label and when gotten out of the wash their were shrunk, I however took it back to the store seeing I can't wear it as it is to small now.

They send it to head office and apparrently they quality control check didnt pick up anything now they are putting the blame on me saying I bought it to small was the first excuse and now I have washed it incorrectly and didnt follow instructions. This is the feed back you get for clothes costing more than a R1000 still new that has shrunk, it is not the first time this has happened to clothes bought at Truworths and Im not the only one complaining eithe.

Other than getting this excuse I had to follow up myself and after more than a month. NO ONE GOT BACK TO ME AS PROMISED. Staff also dealing with has a bad attitude axept for store manager in Herm**** trying he best to get to the point.

I feel it's rediculouse to pay R1000 + for items that I never got to wear and now just having to lay in my cupboard which by the way I haven't received back after giving them to the shop in middle Feb and we are currently at the end of March.

I wasnt unreasonable I even asked to exchange for exactly the same item as long as it just fits and Truworths are refusing! POOR POOR SERVICE!!!