1 reviews | Active since Oct 2017
Poor Service and agents are not competant
The service that I have received from JJ Harmse and Associates is not good including Thruworths .
They gave me a settlement amount which had paid within 3 days , last week on the 19 th October . I have been sending emails asking for the paid up letter , till today I have not received the paid up letter its been over 10 days requesting for the same thing from them .
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving the requested paid up letter.
We have reviewed your account and can confirm that the balance on your Truworths account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 03 November 2017. An instruction will further be sent to all credit bureaus to update your profile accordingly.
We trust that we have adequately responded to your query. However, please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration and wish to apologise for the delay in you receiving the requested paid up letter.
We have reviewed your account and can confirm that the balance on your Truworths account has been settled. We were informed by our Legal Department that a letter confirming this was sent to you on 03 November 2017. An instruction will further be sent to all credit bureaus to update your profile accordingly.
We trust that we have adequately responded to your query. However, please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Yours sincerely,
Truworths Online Team