poor service

I am so disappointed with your online ordering process, i have placed an online order never got any update had to email them to check if my order has arrived or not, was informed it was delivered. so if i didn't ask i was not gonna get any update. I went to collect in Bellville the shock of my life my order is upside down not combined as a results they couldn't get everything I ordered after waiting for the hole 30 minutes. now i have to waste my money and go back to collect my other items because they couldn't do a simple thing to combine my order. so annoyed