poor service

It is so traumatising when you go to truwoths last day of the month we used stand more than 30 min in long long ques,at man department you find that only 1 till that are working and ladies department 2 tills ,I v never been at truworths an find the upstairs till working they are there for decoration,en we don't go to town to pay truworths account we got other things to do but if one will spend. More than 30 min waiting to just pay account is not good,en the other te manger she told me an do head office knows they are not enough,en its worse after 13:00 ,on the 30th january I stood I almost 20min en I was rushing somewhere I decided to go luckly on the 31 I was going to KZN so I have manged to pay my account there ,en it was busy but lines were flowing because all tills were opened in all departments,its worse every time after paying truworths will send survey questions, I have been given lowest scores with a hope that they will phone en find out why I am not happy,if head0 office they can try to solve springs truworths we will be happy, their servise its so poor special month end,so angry