mM
michus M
1 reviews | Active since Apr 2015
07 Apr 2015, 12:42
poor service
On the 29th of march I bought a cellphone sony ericson experia and the phone had factory fault coz the battery go flat very fast so on the 4th of april I took the fone back to the shop the service that they gave me was totally unacceptaple, coz I axplain what the fone does nd I politely told her that I dnt want the fone anymore, her respond was \ unfortunately you can't rertun it as you wish"with attiTtude"
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Truworths's replyOfficial
15 Apr 2015, 16:24Hello michus,
Thank you for your post.
Upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to investigate and address your concerns. We have been informed that you returned the handset within the 7 day warrantee period. Your handset was sent to MTN for assessment and we believe that they have approved the credit as the defect on the handset is as a result of a manufacturing fault.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for manner in which your query was handled. The Store Manager will address this with the relevant staff member and action will be taken to ensure that our high service standards are upheld with each and every customer interaction.
Should you have any further inquiries please do not hesitate to contact us on 021- *** or via email on ***
Regards,
Lynn
Thank you for your post.
Upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to investigate and address your concerns. We have been informed that you returned the handset within the 7 day warrantee period. Your handset was sent to MTN for assessment and we believe that they have approved the credit as the defect on the handset is as a result of a manufacturing fault.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for manner in which your query was handled. The Store Manager will address this with the relevant staff member and action will be taken to ensure that our high service standards are upheld with each and every customer interaction.
Should you have any further inquiries please do not hesitate to contact us on 021- *** or via email on ***
Regards,
Lynn
Truworths's reply15 Apr 2015, 16:24
Official
Hello michus,
Thank you for your post.
Upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to investigate and address your concerns. We have been informed that you returned the handset within the 7 day warrantee period. Your handset was sent to MTN for assessment and we believe that they have approved the credit as the defect on the handset is as a result of a manufacturing fault.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for manner in which your query was handled. The Store Manager will address this with the relevant staff member and action will be taken to ensure that our high service standards are upheld with each and every customer interaction.
Should you have any further inquiries please do not hesitate to contact us on 021- *** or via email on ***
Regards,
Lynn
Thank you for your post.
Upon receipt of your post, we deemed it necessary to refer this matter to the manager at the relevant store to investigate and address your concerns. We have been informed that you returned the handset within the 7 day warrantee period. Your handset was sent to MTN for assessment and we believe that they have approved the credit as the defect on the handset is as a result of a manufacturing fault.
At Truworths, we strive to provide our customers with service of international standards. The service described in your post is not the standard that we aim for and therefore we wish to sincerely apologise for manner in which your query was handled. The Store Manager will address this with the relevant staff member and action will be taken to ensure that our high service standards are upheld with each and every customer interaction.
Should you have any further inquiries please do not hesitate to contact us on 021- *** or via email on ***
Regards,
Lynn