1 reviews | Active since Nov 2013
Poor Service
<p>I went to Truworths Woodlands, last week Thursday to get a qoute on a watch for insurance purposes. </p> <p>The manager was rude and did not even try to help. According to her she first need to phone her head office to confirm the purchange even if it is 10 - 15 years ago. I did stand there for more than half and hour while she was on the telephone. Only after a second call, she did speak to someone, that took my email address and said that he will sent me proof of that payment per email within 3-4 working days. Not a qoute, but proof of my purchase. This mean that I must go back again to get a qoute!!!!! At the Menlyn Branch the lady there was able to help within 5 minutes. This means that the Manager of Woodlands did not want to help me or did not know how.</p> <p> </p>
Thank you for informing us of the incident at our store and allowing us the opportunity to assist.
Your experience our store is in no way of a reflection of the high service standard we strive to offer our customers and we sincerely apologize in this regard.
We have escalated your concerns to the relevant Area Manager of the store, which we believe has contacted you to discuss your concerns and has apologized on behalf of the store. This matter has further thoroughly been addressed with the manager involved.
We are pleased that our store in Menlyn was able to efficiently assist you with your request however we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***.
Sincerely yours,
Truworths Online Team
Thank you for informing us of the incident at our store and allowing us the opportunity to assist.
Your experience our store is in no way of a reflection of the high service standard we strive to offer our customers and we sincerely apologize in this regard.
We have escalated your concerns to the relevant Area Manager of the store, which we believe has contacted you to discuss your concerns and has apologized on behalf of the store. This matter has further thoroughly been addressed with the manager involved.
We are pleased that our store in Menlyn was able to efficiently assist you with your request however we once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on ***.
Sincerely yours,
Truworths Online Team