Poor Service
<p>I bought a Huawei GR5 Mini on 24/12/2016 at Truworth Somerset West.After 3 days of use screen became blurry with colour streaks al*****.I phoned in to report matter and lady said phone will be exchanged as it is still within 7 day warranty.However,when I got there I was arrogantly told by the person that phone will not be exchanged as I damaged it and will be send off to service centre of which I must pay a fee.I am very appauled by how disrespectful they treat their non-white customers.What is the point of a warranty if u must still pay for substandard goods as is the case with Truworth Somerset-West.They don't honour their agreements nor respect loyal customers...</p>
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team
Cellphone returns are subject to the terms and conditions of the service provider, in this instance being MTN.
In the event that the device has a manufacturing defect and this is identified and communicated within the first 7 days from the date of purchase the complete unit with the box, accessories and packaging can be returned for a possible exchange on the same model or a refund subject to the device being assessed at a MTN Service and Repair Centre.
We can confirm that the cellphone has been submitted to MTN and that the Store Manager has liaised with the representative from MTN to prioritize your handset for the assessment. She is further committed to remain in contact with you and will provide feedback by next week.
We trust that we have adequately responded to your concerns and that this matter will be successfully resolved once the assessment is concluded.
Please contact us on *** should you have further inquiries.
Kind regards,
Truworths Online Team