Poor service

<p>My Identity account was handed over to Eastonberry Inc for collections</p> <p>I then made payment arrangement whereby my bank account was debited monthly </p> <p>I requested a settlement figure and made payment for the amount stated In the settlement agreement</p> <p>R6000 was paid on the 09th Decemeber 2016 at the Bluff store </p> <p>R3176 was paid on the 11th December 2016 at the Bluff branch as well</p> <p>I then faxed in proof of payment and contacted Eastonberry and was told that the amount paid was reflecting on thw systen but fax was recieved </p> <p>I did enquiry as to how long it would take for me to receive a paid up letter and name to be removed from credit bureau and the agent was unable to tell me</p> <p>On the 15th of December my bank account was debited by Eastonberry and when I called in I spoke to an agent named Raeesa who told me that the settlement amount was not reflected in their system but they had recieved proof of payment </p> <p>I then asked her when would they refund my money and issue me a paid up letter and she was not able to answer me </p> <p>This is highly frustrating as I did my part by settling the account as per agreement only to have my account debited despite this </p> <p>My name is still listed on ITC and I am unable to clear it without a paid up letter </p>