1 reviews | Active since Jun 2016
POOR SERVICE
<p>I PAID UP MY ACCOUNT ALL I WANT IS FOR IT TO BE CLOSED </p> <p> </p> <p>CLOSE MY ACCOUNT AND CACNEL THE INSURANCE AS I WILL NOT PAY ANOTHER CENT TOWARDS TRUWORTHS OR INSURANCE FOR THE ACCOUNT </p> <p> </p> <p>I HAVE BEEN TRANSFERED FROM PILLAR TO POST LIKE AN IDIOT THIS IS THE ONLY COMMUNICATION PEOPLE SEEM TO UNDERSTAND AND THE ONLY WAY TO GET THINGS DONE </p> <p> </p> <p>SO I WANT THIS RIDICULOUS ACCOUNT CLOSED </p>
Thank you for your post.
We sincerely apologize for the manner in which you felt you were assisted during your request to close your account.
We can verify that subsequent to your request on 24 November 2016, the insurance on your account was cancelled and your account was closed on 27 November. A letter confirming this was generated and posted to your postal address.
We acknowledge your frustration and once again apologize for any inconvenience caused.
Should you have any further enquiries, please feel free to email us to ***.
Kind regards,
Truworths Online Team
Thank you for your post.
We sincerely apologize for the manner in which you felt you were assisted during your request to close your account.
We can verify that subsequent to your request on 24 November 2016, the insurance on your account was cancelled and your account was closed on 27 November. A letter confirming this was generated and posted to your postal address.
We acknowledge your frustration and once again apologize for any inconvenience caused.
Should you have any further enquiries, please feel free to email us to ***.
Kind regards,
Truworths Online Team