1 reviews | Active since Feb 2015
Poor Service
<p>I bought sony m4 aqua, within 4 months it was screen dead without any impact, it seems like many of its customer complain about sudden screen death. I took it back to Truworths and I was returned and told that in the shop there is nothing they can do I should take it to Ladanna but they do not know where. I am their customer and I bought it from them not anyone. Even in terms of consumer protection, they should be the one assisting. Rude staff and poor service.</p>
Thank you for your post.
We are concerned to read of your experience and therefore immediately contacted the manager of the store to urgently investigate this matter.
We were informed that, whilst the in-store MTN consultant indicated that you did not have the required proof of purchase and Customer Pick-Up Document (CPD) the matter could have been handled in a more appropriate manner. She has therefore addressed this matter with the consultant.
We believe that the manager has contacted you apologize and to discuss your concerns in this regard. She has further explained the requirements for the handset to be submitted to the MTN’s Service and Repair Centre for further assessment and has requested that you return to store with this document for them to further assist you in this regard.
We trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team
Thank you for your post.
We are concerned to read of your experience and therefore immediately contacted the manager of the store to urgently investigate this matter.
We were informed that, whilst the in-store MTN consultant indicated that you did not have the required proof of purchase and Customer Pick-Up Document (CPD) the matter could have been handled in a more appropriate manner. She has therefore addressed this matter with the consultant.
We believe that the manager has contacted you apologize and to discuss your concerns in this regard. She has further explained the requirements for the handset to be submitted to the MTN’s Service and Repair Centre for further assessment and has requested that you return to store with this document for them to further assist you in this regard.
We trust that we have adequately attended to this matter for you.
Kind regards,
Truworths Online Team