1 reviews | Active since May 2016
Poor service
<p>I was in paarl on the 28 July 2016 around 14:13 I didn't paid my accounts yet so I decide so pay my accounts in lady grey st in paarl. When I get to Truworths there were a few people in the line and one cash point open and its accounts payments time of the month how can there only be one cashier. I went to a sales lady she said the other cashier are on lunch and the manager so she took me to a other lady in charge. The lady in charge open the door and say to the cashier on lunch can you please come and help the people with a attitude in her voice. The cashier on lunch come to her cash point and start helping the people and say in her direct words "this never happen in history that you are called from lunch to help the customers" cashier name is Amber. I am disappointed in Truworths because it seems they are under staff the same thing happen also every month in stellenbosch eikestad mall where I always pay my account. </p>
At Truworths, our customers are our number one priority and we therefore strive to always provide our customers with a shopping experience that is as effortless, as it is pleasant. We train our staff to always provide an efficient and professional service and it is truly concerning to read of your experience.
We have contacted the management of the store to discuss the concerns raised in your post. We were informed that one cashier had indeed been appointed at the cash desk, at the time of your visit to the store, as the store was not busy. This being said, the Care Taking Manager should have been monitoring the flow of the queue or assigned a Supervisor to ensure that customers are assisted promptly. We have therefore escalated this matter to the Area Manager of the store to investigate and address.
We wish to sincerely apologize for the manner in which you were assisted on the day and we thank you for bringing your concerns to our attention.
Whilst we were unable to reach you on the contact number provided in your post, we encourage you to contact us on ********** should you have any further comments, suggestions or enquiries.
Sincerely yours,
Truworths Online Team
At Truworths, our customers are our number one priority and we therefore strive to always provide our customers with a shopping experience that is as effortless, as it is pleasant. We train our staff to always provide an efficient and professional service and it is truly concerning to read of your experience.
We have contacted the management of the store to discuss the concerns raised in your post. We were informed that one cashier had indeed been appointed at the cash desk, at the time of your visit to the store, as the store was not busy. This being said, the Care Taking Manager should have been monitoring the flow of the queue or assigned a Supervisor to ensure that customers are assisted promptly. We have therefore escalated this matter to the Area Manager of the store to investigate and address.
We wish to sincerely apologize for the manner in which you were assisted on the day and we thank you for bringing your concerns to our attention.
Whilst we were unable to reach you on the contact number provided in your post, we encourage you to contact us on ********** should you have any further comments, suggestions or enquiries.
Sincerely yours,
Truworths Online Team