FZ
Franzelle Z
1 reviews | Active since Dec 2018
13 Sept 2019, 09:00
Poor service
Still waiting for online shopping ordered on 14/08/2019......my order was sent to the wrong Truworths. I am struggling for weeks now to get the order to my Truworths branch where it was supposed to be delivered to, customer service is useless.......made another online order on 06/09/2019 no surprise still waiting. Very disappointed in this service.
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Replies (3)
Truworths's replyOfficial
13 Sept 2019, 10:04We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply13 Sept 2019, 10:04
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
FZ
Franzelle Z's updateReviewer Update
17 Sept 2019, 08:58My order o***5 still not delivered. So disappointed in your service.
FZ
Franzelle Z's update17 Sept 2019, 08:58
Reviewer Update
My order o***5 still not delivered. So disappointed in your service.
Truworths's replyOfficial
10 Oct 2019, 11:49Thank you for raising your concern with us.
We value your feedback and would like to apologise for your recent experience regarding your online order.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies and hope that this matter has been resolved.
Furthermore, we were advised that your parcels have been delivered. We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team
We value your feedback and would like to apologise for your recent experience regarding your online order.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies and hope that this matter has been resolved.
Furthermore, we were advised that your parcels have been delivered. We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team
Truworths's reply10 Oct 2019, 11:49
Official
Thank you for raising your concern with us.
We value your feedback and would like to apologise for your recent experience regarding your online order.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies and hope that this matter has been resolved.
Furthermore, we were advised that your parcels have been delivered. We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team
We value your feedback and would like to apologise for your recent experience regarding your online order.
Upon receipt of your query, we escalated your concerns raised to the relevant Management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies and hope that this matter has been resolved.
Furthermore, we were advised that your parcels have been delivered. We deeply value your relationship as Truworths and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Sincere apologies,
Truworths Online Team