Poor Service

I am so disappointed at the service i got from Earth Child Bryanston Nicolway really. My child turned 1 and we had a little celebration during the weekend. She got some gifts and amongst them it was an outfit from Earth Child. However the top is small and i tried to exchange it at one of the branches in Bryanston Nicolway however they refused to exchange it for me due to not having the receipt. How can I have a receipt when i am not the one who purchased it, when it was a gift??? Yes i removed the tag because it was written 12 to 18 months but when I put on my child it was way to small like its a 6 to 12 months cause their cuts are rather small. However i did have the tag with me even though its no longer attached to the item. The ladies in the store told me when the tag is not there it seems like it was worn...how can i get away with putting on an outfit on a 1 year old and not get it dirty, a crawling child... Please there's no way. They saw that the oufit is clean and still intact. Instead they gave me the head office number and i spoke to a Marshal there who wasn't helpful at all. I work for a store too, we do accommodate customers who want to exchange without a receipt because of cause its a gift, there won't be a receipt!!! I am highly disappointed in the Truworths way of doing things really after so many years of being a loyal customer its really disappointing to receive such a service really and no ways am i ever going to spend any more money there.