Poor service

I bought a hemisphere jacket from Truworths and on his first wash the jacket shrinked. I returned the jacket to Truworths , it was send for quality check and it was confirmed that the quality was not 100% that was the reason the jacket shrinked.

I was given back my initial credit for the amount i bought the jacket for. I then realised that i was not happy with just receiving my credit back without actual compensation for the bad quality and the inconvenience it caused me. I contacted Truworth head office ,and spoke to Tasneem who was extremely rude and when i asked to speak to a manager after she said i wont be compensated for anything and there was no managers available to speak to me at the time of the call. she took my details down but no one contacted me for the day. The next day I contacted them back and spoke to a very helpful gentleman(sorry very difficult name but i will mention it on my follow up message). He directed me to his manager who said she is unable to make a call to compensate me , but will someone in higher management to contact me back. this is almost a week but no one contacted me back. I am so disappointed in Truworths and how they handled my situation and also the hemisphere brand.