1 reviews | Active since Jun 2012
Poor service
I bought online: 1. They never communicated to say my staff has been delivered as promised i spent a lot of money trying to reach out their call centre tracking them down all the time
2. The product quality ddnt look the same in physical which is expected if you buy online however the issue is the store at VA waterfront **** to me that they do not take any returns from the concept shop I should go to the concept shop.
When i got to the concept shop they said sorry we do not have cash and our system is not working on your credit card specifically please go to the other Trueworths shop that is when i told them i was coming from there and they said they do not take Trueworths concept products and the sale lady confirmed that was not true.
The sales lady decided to go to the other store and promised to be back in 5 minutes which she never did only to call and say i must wait for another 30 yet my lunch hour had run out going between these 2 shops.
I then left the jacke, receipts and my banking details to say Trueworths must pay back my money but till now i have not received even a phone call from them.
All i want is my money back from them and it is really unfair that im the one to be following them around for my money because they system is not on PAR as well as their staff that cannot handle customer service im really disappointed and i just want my money back
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We were advised that due to a system error a refund could not be processed on the day of your visit to our Context store. However, your query was referred to the relevant management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team
Whilst we acknowledge your frustration, we escalated your concerns raise to the relevant management to address.
We were advised that due to a system error a refund could not be processed on the day of your visit to our Context store. However, your query was referred to the relevant management to address. We can confirm that one of our consultants has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved.
We encourage you to contact us directly on *** or via email ***, should you require any further assistance.
Kind regards,
Truworths Online Team