cW
candice W
1 reviews | Active since Mar 2016
19 Mar 2016, 11:29
poor service
I purchased a ****** Mary dress on 11/3/2016 with my debit card. When I got home there wa a tear on the side. The dress was R599.99. I went back to them 15/3/16 for are fund and the lady insist that the need the card that I paid with.....I went back the next day with the card.....the refund were done on my card....today is Saturday and there is still no money in my account.The lady was very rude and had a very bad attitude. I don't know what is the next step as truwoths have the dress and my money. I need my money back. Please sort out your customer service.....
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Truworths's replyOfficial
24 Mar 2016, 10:20Hello Candice.walters2,
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten working days to process refunds on these cards.
We trust that this response has adequately addressed your concerns raised. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Charmaine
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten working days to process refunds on these cards.
We trust that this response has adequately addressed your concerns raised. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Charmaine
Truworths's reply24 Mar 2016, 10:20
Official
Hello Candice.walters2,
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten working days to process refunds on these cards.
We trust that this response has adequately addressed your concerns raised. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Charmaine
We would like to apologise to you for the manner in which you felt your query was attended to at the store in question, as it was not the intention of the staff at the store to cause you any unnecessary inconvenience.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender. In the event of a credit card or Truworths account purchase, we will process a credit.
At times, the customer's chip and pin bank card reflects as a credit card and not a debit card, when scanned. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten working days to process refunds on these cards.
We trust that this response has adequately addressed your concerns raised. Should you require any further assistance, please do not hesitate to contact us.
Kind regards,
Charmaine