1 reviews | Active since Feb 2012
Poor Service
I had an account and it was written off, got a paid up letter but yet still being flagged as I tried to apply for an account. I am requesting for the flag to removed as I got a paid up letter and wanting to apply for a new account.
Thank you for your post and affording us the opportunity to attend to your concerns.
Upon receipt of your complaint, we deemed it necessary to escalate this matter for the attention of our Legal Department.
As you were not pleased with the feedback provided, we further escalated your concerns raised. We are thus pleased to confirm that the matter has since been resolved, and that you have been informed of the outcome to your query. Furthermore, we also confirm that a prescription letter has been sent to you via email on 15 August 2018.
We hope that we were able to clarify any misunderstanding with regards to this matter, and trust that this matter has been acceptably addressed.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to attend to your concerns.
Upon receipt of your complaint, we deemed it necessary to escalate this matter for the attention of our Legal Department.
As you were not pleased with the feedback provided, we further escalated your concerns raised. We are thus pleased to confirm that the matter has since been resolved, and that you have been informed of the outcome to your query. Furthermore, we also confirm that a prescription letter has been sent to you via email on 15 August 2018.
We hope that we were able to clarify any misunderstanding with regards to this matter, and trust that this matter has been acceptably addressed.
Kind regards,
Truworths Online Team