1 reviews | Active since Aug 2016
Poor service
Hello Peter
On the 26th of September 2017 I made a payment at truworths as I always do on monthly basis,now I keep on getting their phone calls that I'm owing and they threaten to blacklist me. One minute they can see my payment reflect on their systems the next they and don't and start threatening me . They are so annoying and pathetic
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, as the account was short paid, additional charges were incurred. As we don’t want you to incur these extra costs we send you communications to remind you to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
Our aim is never to frustrate or aggravate our customers and we regret that it has been perceived as such.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. However, as the account was short paid, additional charges were incurred. As we don’t want you to incur these extra costs we send you communications to remind you to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts.
Our aim is never to frustrate or aggravate our customers and we regret that it has been perceived as such.
Kind regards,
Truworths Online Team
Best regards,