Poor service

Few weeks ago i purchased online and was promised delivery in 2 to 5 days. That turned out to be 2 weeks plus. To make matters worse i was told that other items are no longer available and they will reimburse me. Since last week i tried to place an order to replace the items i never received i got an error and an SMS saying they are unable to process my order, i must e mail them which I did. The response I received was that for them to help me I must call them. I don't understand why they have to help me as i knw how to place an order and they don't even bother to tell me what is the issue with the account because as far as i know my account is up to date. I am disgusted by the service of Truworths- Over promise and under deliver and i am paying for that type of service.