1 reviews | Active since Feb 2013
Poor service
Here are the problems that I have encountered for the past 2 years since I started applying for a spouse card:<br> <br> 1. The information on my partner's card is incorrectly written Ms V Maseko, her correct details are Ms SE Maseko<br> 2. My account details were once changed from Mr GV Mahlangu to Mr V Maseko (Don't know why)<br> 3. Whenever my partner gets her card, my card gets blocked and vice versa<br> 4. Yesterday (7/12/15) she was refused to make purchases in the store due to her card being blocked (since I ordered a new card for myself, which is reference to the point no 3 above)<br> 5. What infuriates me even worse was the fact that she was unable to transact using her ID book because for some strange reasons her ID is not captured on the system, despite the fact that when we made the application we had all our ID books present and we handed them over as requested, so why her details are not on the system is a mystery that I would love to get clarity on.<br> <br> This situation is really frustrating since the reason I requested an additional card was for her to shop freely since I am not always available to accompany her to the store all the times.
Thank you for your post and allowing us the opportunity to attend to this matter for you.
The service described in your post is no more acceptable to us than it is to you and we wish to apologize for your experience.
Following our recent email correspondence we can confirm that we have updated the details on our records and issued an additional card which will be sent to your preferred address, via our courier service.
We wish to once again apologize to you and Ms. Maseko for any inconvenience or frustration caused in this regard and can assure you that this matter has been brought to the attention of the relevant management team, to ensure that this remains an isolated incident.
We trust that the attention afforded to your query has assured you of your value to our company and we hope to see you in our stores again soon.
Fashionably yours,
Lynn
Thank you for your post and allowing us the opportunity to attend to this matter for you.
The service described in your post is no more acceptable to us than it is to you and we wish to apologize for your experience.
Following our recent email correspondence we can confirm that we have updated the details on our records and issued an additional card which will be sent to your preferred address, via our courier service.
We wish to once again apologize to you and Ms. Maseko for any inconvenience or frustration caused in this regard and can assure you that this matter has been brought to the attention of the relevant management team, to ensure that this remains an isolated incident.
We trust that the attention afforded to your query has assured you of your value to our company and we hope to see you in our stores again soon.
Fashionably yours,
Lynn