1 reviews | Active since Dec 2015
POOR SERVICE
Yesterday I went to trueworths braamfontein to do an exchange the guy who assist me told me to bring my ID together with the ID of the person who bought the item with the letter allowing me to do an exchange as it was bought by account fair enough thou I didn't understand why cause i've done exchanges before this was never done.Today I go there with all the documents they required the guy who assist me today Mulisa tells me he needs the card as well I explain to him that yesterday I was there and they told me to bring only these documents he told me that its not his problem what do I want him to do. I have never ever experienced such bad bad service especially that I have done exchanges before as long as u have the receipt
Thank you for your post.
In line with our returns policy merchandise must be refunded in its original method of tender. In instances where the account holder purchases an item for a different recipient a gift receipt can be requested to facilitate an effortless return for the recipient.
As we were concerned to read that you had been misinformed in this regard, we escalated this matter to the manager of the mentioned store to investigate. We were informed that the manager has attempted to contact you but has been unsuccessful in his attempts. He is however committed to continue to try to contact you today.
We have subsequently sent you an email and are awaiting your reply. We trust that this matter will be successfully resolved upon receipt of your response.
Kind regards,
Lynn
Thank you for your post.
In line with our returns policy merchandise must be refunded in its original method of tender. In instances where the account holder purchases an item for a different recipient a gift receipt can be requested to facilitate an effortless return for the recipient.
As we were concerned to read that you had been misinformed in this regard, we escalated this matter to the manager of the mentioned store to investigate. We were informed that the manager has attempted to contact you but has been unsuccessful in his attempts. He is however committed to continue to try to contact you today.
We have subsequently sent you an email and are awaiting your reply. We trust that this matter will be successfully resolved upon receipt of your response.
Kind regards,
Lynn