POOR SERVICE

I called in on 8/02/2011 spoke to Charmaine I requested for balance of my account the said I must call MBD attorneys.<br> <br> I called MBD they said they took the account back truworths I called her back she gave me different attorneys I called them again and they told me the same thing <br> <br> I called her for the third time and I told her that they don't have my account she then said I must go to the shop and told her that at the shop they refused to take payment.<br> She said to me I must go the shop and call her so she can talk to the store manager <br> I did that she even gave the manager the amount I need to pay and she said I must fax her the slip from the store and I must the address where she will post me the settlement letter and I also asked her to update the status on my account on the credit bureaux of which she did and it said paid up <br> <br> According to me that was customer service at its best (I give her a gold star for that ) <br> <br> A year later I got a call from MBD saying I still owe them what is going on <br> I called her again on the 06.08.2015 she said I should put it in writing <br> <br> If I still owe why is your marketing department sending me sms to open an account with you <br> <br>