SC
Safiyyah C
1 reviews | Active since Dec 2022
21 Apr 2023, 08:26
Poor service
I have place an order online on the 6 April expected is 5-7 working days. I got an sms notification on the 17 April to say my things will be delivered same day between 8-5pm but NOTHING CAME. I called on the 20 April, after speaking to four of your agents they finally advised that there is no feedback on my delivery and it will be escalated this is Ridiculous. As a company you guys has failed to contact me to me aware of anything. You increased my installment amount due to this purchase as well. I am being caused financial detriment as I am now not only paying more but also need to make alternate arrangements as those items were for Eid.
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
26 Apr 2023, 15:33 Dear Safiyyah, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Truworths's reply26 Apr 2023, 15:33
Official
Dear Safiyyah, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
SC
Safiyyah C's updateReviewer Update
10 May 2023, 20:24Today the 10 May 2023.
I have recieved partial of my order still awaiting the remainder.
HIGHLY DISAPPOINTED
I have recieved partial of my order still awaiting the remainder.
HIGHLY DISAPPOINTED
SC
Safiyyah C's update10 May 2023, 20:24
Reviewer Update
Today the 10 May 2023.
I have recieved partial of my order still awaiting the remainder.
HIGHLY DISAPPOINTED
I have recieved partial of my order still awaiting the remainder.
HIGHLY DISAPPOINTED