1 reviews | Active since Dec 2017
Poor returns policy
Received a gift with a gift receipt, went to store to return for a credit note as I could not find anything suitable in store, This store (pavilion) did not want to assist with a credit note, my worst experience and would never shop at Truworths again , I closed my account today as well due to the above experience
Thank you for your post.
We were concerned to read about your experience and therefore immediately contacted the Store Manager of the store mentioned in your post.
We believe that she has been in contact with you, to discuss your concerns raised, and to apologise for the inconvenience caused. We confirm that this matter will be discussed with the relevant management who was on duty on the day of the incident.
We would like to again apologise to you for the manner in which you felt your query was attended to in store, as it was not our intention to cause you any unnecessary frustration.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
Please feel free to contact us directly on ***, or via email on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Best regards,
Thank you for your post.
We were concerned to read about your experience and therefore immediately contacted the Store Manager of the store mentioned in your post.
We believe that she has been in contact with you, to discuss your concerns raised, and to apologise for the inconvenience caused. We confirm that this matter will be discussed with the relevant management who was on duty on the day of the incident.
We would like to again apologise to you for the manner in which you felt your query was attended to in store, as it was not our intention to cause you any unnecessary frustration.
Thank you for letting us know of your experience as it is through feedback from our customers that we are able to identify areas of concern.
Please feel free to contact us directly on ***, or via email on *** should you have any further inquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Best regards,