Poor return policy and A WE DONT CARE ATTITUDE

Bought something in store 29 Dec 2024. Didn't wear it , still has all store tags on it. When did try to wear it realised its a bit tight. Impossible to return it to store as they have a 30 day return policy(not sure if it's working days or weekends included)....and this is non-negotiable. Talked to what seemed like Supervisorv or Manager at branch and also called customer service in Cape Town , but both not willing to help...please close down customer care centre as they are an embarrassment to the term Customer Care. Maybe call it Truworths We Dont Care. So a week or so later after the 30 days they still won't even listen to your concerns.

I will Definitely be paying up my balance and closing this account as I cannot support a retailer that simply doesn't care about it's customers and refuse to handle issues on a case by case basis...instead just implement a We Dont Care approach to every matter