TF
Tevin F
1 reviews | Active since Mar 2014
02 Mar 2017, 07:32
Poor return policy
<p>My wife bought a Jeans last week Saturday. fitted the Jean on at home as we were in a rush to get home. </p> <p> </p> <p>After fitting the item, it wasnt to her liking. So on Monday we wanted to return the item, and me thinking she is happy with it, chucked the price tag in the bin outside. </p> <p> </p> <p>Monday we went to Promenade to return the jean with the Till slip and no price tag. We got there the Lady helping us Meagan, sent another assistant with the item to the manager to request if we can return the item. By the Way...When a manager authorises, look at the customer and greet them. </p> <p> </p> <p>The assistant returned and said the manager said no. we cannot return it without the price tag. We cannot return the item. I mentioned to her okay cool I will take it up with the Head office.</p> <p> </p> <p>We went home, I searched through our dumster which had the weekends dirt/dog faeces amongst other things in it. I finally found the price tag.</p> <p> </p> <p>Returned to the store 30min later, cling wrapping the item as i did not want anyone to touch it as it came from the bin. Another lady helped us.</p> <p> </p> <p>Do you know what she did with the price tag? She chucked it away too and returned our item because we had the till slip. </p> <p> </p> <p>Now i know for a fact that you guys have sale items without the original price tag on it, a printed one or a hand written one even for that matter. We as consumers buy the thing with that price tag. Why give us hassles to return it without one? when we have the till slip which has all the same information on it as the price tag??</p> <p> </p> <p><strong>Now the point that im trying to make is and what frustrates me is WHY Meagan and the Manager could not assist us with the TILL SLIP?? AND why the other lady could?? </strong></p> <p> </p> <p>Point is, I dont want vouchers and a soppy apologies we are working on it becuase i dont see a difference! I want better processes put in place to mitigate these kinds of issues as I am sure as hell not impressed with the service I get from Truworths. Last year i most likely had no less than 5 issues, every month or 2 a different issue. </p> <p> </p> <p>Call me, lets discuss this. ********** 083. Let the store manager also call me, let Meagon also call me. </p>
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Replies (3)TF
Tevin F's updateReviewer Update
09 Mar 2017, 11:28I take it now nobody has anything to say??
TF
Tevin F's update09 Mar 2017, 11:28
Reviewer Update
I take it now nobody has anything to say??
Truworths's replyOfficial
09 Mar 2017, 11:32Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your concerns raised in this regard we wish to confirm that in line with our Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the item has not been worn or used, the tag is still attached and valid proof of purchase or a gift receipt is presented.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
Subsequent to your post, we believe that this matter has been resolved by the Store Manager.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply09 Mar 2017, 11:32
Official
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your concerns raised in this regard we wish to confirm that in line with our Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the item has not been worn or used, the tag is still attached and valid proof of purchase or a gift receipt is presented.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
Subsequent to your post, we believe that this matter has been resolved by the Store Manager.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Best regards,
TF
Tevin F's updateReviewer Update
09 Mar 2017, 11:50I dont agree with your above comments - the manager has not resolve anything, so this has not been resolved nor accepted from my behalf. . So why that one employee can accept our return while the other cant?
Some true nonsense thats all im hearing. thanks for the response, doubt I will shop there again and I dan sure im not the only 1.
I dont get this kind of ill treatment from Woolworths, the TFG stores or any other store that sells expensive clothing items.
TF
Tevin F's update09 Mar 2017, 11:50
Reviewer Update
I dont agree with your above comments - the manager has not resolve anything, so this has not been resolved nor accepted from my behalf. . So why that one employee can accept our return while the other cant?
Some true nonsense thats all im hearing. thanks for the response, doubt I will shop there again and I dan sure im not the only 1.
I dont get this kind of ill treatment from Woolworths, the TFG stores or any other store that sells expensive clothing items.