Poor query handling on paid up letter request.

I paid your account in full and now called and was transferred to Legal who said u must call back after 10 days to request the paid up letter and dropped the call on me.

What is the poi t of calling if I must call again after 10 days to request a paid up letter. Why can't a query or complaint be logged for the paid up letter, instead my call was dropped by this rude woman who took my ID and only said call again after 10 days.

That is the worst customer service ever and to drop the call on me while talking.

I would like a paid up letter as soon as possible as I am done with this store and the rude agent at legal.

I will not call again as I did today and my query needed to be logged and not to be told call again.