nM
naseera M
1 reviews | Active since Nov 2013
07 Jun 2022, 13:16
Poor quality socks
I purchased socks from truworths, 3 pairs for R180. The first time i wore them , the fluff was coming out, so i thought that they just need to be washed and they will be fine. After washing them the cotton already started coming out from the top and the fluff continues to come out as i wear them. It messes my feet, my shoes and even the bed. Its so bad, i have never experienced this before. please can you assist with a reimbur*****t as i really need to then buy proper winter socks that are of better quality.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
09 Jun 2022, 08:19 Hi Naseera,
Thank you for your post
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess.
Kind regards,
Truworths Online Team
Thank you for your post
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply09 Jun 2022, 08:19
Official
Hi Naseera,
Thank you for your post
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess.
Kind regards,
Truworths Online Team
Thank you for your post
We would like to advise that our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess.
Kind regards,
Truworths Online Team
Best regards,