Poor quality product /customer service bad

<p>A pair of ****** mary boots was purchased from above store in Moponya mall after two uses the dye / colour was coming off .</p> <p>The boots was returned and the store needed to do a quality assurance check which takes 7 day and call back with feedback .After 14 days with no feedback from store I called the store and enquired and they confirmed replacement was declined and nothing was wrong although the boots looked different colours.</p> <p>I requested to speak to regional managed but staff refused to give me her contact details .I then called head office and explained problem staff promissed a manager will contact me urgently still no response .All managers were on lunch after 2pm that afternoon .Why is it so difficult to get hold of senior staff when you need them are the not equipment with s**** to deal with customers or complaints .</p> <p>Truworts I have been a customer for more than 20 years. Very disappointed.</p> <p>If this is you attitute toward customer /poor quality i will not be shopping at your stores and intending closing my account .</p> <p> </p>