Poor Quality of Goods & Pathetic Customer Service

Purchased a watch at Truworths in Southgate on the 19th December , the watch (R500) wasn't even 2 weeks old and it had abrasions underneath the straps on the inside (that normally happens when the watch is about 1-2 years old) I took the watch back on the 14th Jan where I was told it will be sent for Repairs to the Supplier and they will call me within a week - Waited for 2 weeks nobody called and i had to call them - I was told that the supplier normally don't do this but they decided to replace the watch for me (Yippee I was supposed to be happy for that now) I was also told that should the problem re-occur , there is no guarantee that the supplier will fix or refund -- I need my money refunded please , however dealing with the staff at Truworths Southgate has become a nightmare ! According to them they are doing me a huge favour by replacing the watch, can you imagine that! Telling me about the supplier saying this and the supplier saying that, last time I checked I bought the watch from them and not the supplier! Pls give me my money back!<br> <br>